Frequently Asked Questions
Everything you need to know about our premium teas and services.
How do you ensure the freshness of your tea?
We source our teas directly from gardens and use vacuum-sealed packaging within 24-48 hours of production to lock in maximum aroma and flavor.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and selected shipping method.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for food products?
Due to the perishable nature of tea, we do not accept returns. However, if your order is damaged or incorrect, please contact us within 7 days for a full refund or replacement.
Are your tea bags plastic-free?
Yes, our pyramid tea bags are made from plant-based, biodegradable materials that are completely plastic-free and safe for the environment.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.